"We do our utmost to ensure that every treatment
offered at Renaissance is professional, safe, enjoyable and
beneficial. However we understand that you may be nervous
about visiting a therapy centre and will do all we can
to answer any queries you may have and reassure you that
you are in good hands.” Jane Hobbs, Owner and Manager
Frequently Asked QuestionsWhere exactly are you located?
What about parking?
What buses can I use to get to Renaissance?
Is there disabled access to Renaissance?
How do I book an appointment?
I’m not sure what treatment would be best for me – where can I get advice?
Do I need a referral from my GP to receive treatment at Renaissance?
I am worried that you may try to stop me taking medication prescribed by my doctor?
Will complementary health treatments affect any medical treatment or medication I’m receiving?
Are your treatments safe?
Are your claims genuine?
I am worried about having to undress in front of a therapist.
I want to book a massage but I am embarrassed about my body/figure.
Am I able to see a female therapist?
I am worried about giving personal details to a therapist?
How many treatments am I likely to need?
How can I pay?
Opening hours are from 8.30am till 9.00 pm Monday to Friday and 9am to 6pm on Saturdays. Some therapists may be willing to come in earlier or later to see you – please speak to them if you need an appointment outside of these times. (Back to top)
Our address is 10a Station Road, Clarence Mews, Harborne, Birmingham B17 9JT. We are located just off Harborne High Street on the corner of Station Road and Clarence Road in a small residential development called Clarence Mews. The entrance to Clarence Mews is on Clarence Road and not Station Road. As you look from the entrance into Clarence Mews Renaissance occupies the mews house straight ahead of you with the blue/green door. Please also note that Clarence Road is a one way street – accessible from either North Road or St Johns Road. (Back to top)
Unfortunately there is no parking within the Mew so please do not park in any spot at Clarence Mews as these are reserved for residents and we don’t want to upset our neighbours! There is one-hour parking on the High Street end of Station Road and unrestricted parking elsewhere on Station Road and other adjacent roads including Clarence Road, Gordon Road and Regent Road. There are also two public car parks in St Johns Road – just a few minutes walk away. If you park in St Johns Road car parks walk away from the High Street and turn left into Clarence Road – carry on up to the end of the road where you will see Clarence Mews on your left. (Back to top)
Renaissance is just a couple of minutes walk from Boots, WH Smith and the Post Office on Harborne High Street. This area is well served by buses including 10, 11, 22, 23, 24, 29, 29A, 448 and 636 and 647. Check out http://www.travelinemidlands.co.uk/ to plan your journey. (Back to top)
We have 3 large concrete steps leading up to our front door which may make it difficult for some people with mobility problems. However we do have a downstairs treatment room, reception area and toilet for those who are able to manage the steps but have some mobility issues. For those who aren’t able to use the outside steps some therapists will do home treatments. Please call us to discuss if you need a home treatment. (Back to top)
If you call on 0121 428 1449 during normal office hours you will be put through to our receptionist who will take your name, contact details and details of the treatment you would like to book. These details will be immediately passed onto the relevant therapist who will call you back as soon as possible. If you are calling within Monday – Friday office hours you should expect a call from the therapist as soon as they are free and at the latest within the same day that you ring. During out of office hours an answer machine will pick up your calls and a therapist will ring you back as soon as possible on the next working day. (Back to top)
If you are not sure about which complementary treatment would be best for you and your needs, your details will be forwarded to Jane Hobbs, the Centre Manager who will call you back. You will be able to speak to her confidentially about what you are looking for and she will be able to advise you on the most appropriate treatments. Many therapists such as the Acupuncturists, Hypnotherapists and Counsellors also offer a free 30 minute consultation so you can find out more about the therapy and whether it will help you without any financial commitment at that stage. Please contact Jane on the above numbers to discuss a free consultation. (Back to top)
If you are a healthy individual with no significant medical conditions you would not need a referral from your GP. However if this is not the case and you are suffering – or have recently suffered – a major illness or condition such as a Heart Attack, Stroke, Cancer, DVT etc – you would have to have approval from your GP. Please let your therapist know at the time of booking if you are likely to need a doctor’s approval to be seen. Also please let your therapist know if you are pregnant. (Back to top)
Please note that our therapies are not a substitute for medical diagnosis and treatment. At no time will you be encouraged to stop treatment or to reduce or change your prescription drugs without talking to your GP or Consultant. If we suspect that changes or reductions to your medication may help we will refer you to your doctor for advice. (Back to top)
No – they will have no detrimental effect on any medication or treatment you are receiving from your GP or hospital. In most cases complementary health treatments will help in the healing process and can alleviate some of the side effects provided by treatment or medication. (Back to top)
We do our utmost to ensure that every treatment offered at Renaissance is safe, natural and without side effects. This is what complementary health is all about! However some treatments such as Counselling and Hypnotherapy can be very powerful and may have a profound effect on you. Please discuss any concerns you have with your therapists. All our therapists are qualified, accredited and insured and have been selected for their competence in the areas in which they work. (Back to top)
Please note that every attempt has been made not to make any claims that are misleading, false, unfair or exaggerated in respect of the efficacy of the treatments offered. We just wish to give a flavour of the therapies available and if any mistakes have been made, they are not intentional. All our testimonials are authentic and copy has not been changed in anyway. Please contact us immediately if you think any part of our website is unacceptable. Thank you. (Back to top)
If you are having a treatment which requires you to undress such as Massage or Acupuncture - please don't worry as you will never be asked to undress with the therapist in the room! The therapist will leave the room to allow you to undress in private, they will knock before re-entering the room and, depending upon which treatment you are receiving you will be provided with towels to cover yourself with. Your modesty will be maintained at all times and our therapists will always make you feel as comfortable as possible. You will never be asked to take off a garment of clothing that you are not happy to do. (Back to top)
Many people feel insecure about their bodies and may feel embarrassed about the thought of revealing parts of it. We understand how you feel and can guarantee that all of our therapists will treat you professionally, confidentially and in a non-judgemental way. (Back to top)
In the majority of our therapies we have both male and female therapists and you are able to choose a female therapist if you would feel more comfortable seeing a female practitioner. Any therapy where you have to get undressed such as massage – a female practitioner is usually available. By the same token we have male practitioners including male Counsellors and Hypnotherapists who our male clients may feel happier seeing. (Back to top)
Before an initial treatment the therapist will have to ask a number of questions to determine whether or not it is suitable for you to receive this therapy and how best it can be used to help you. We will also need to know about any symptoms that you may have to enable us to effectively plan your treatment. All this information is entirely confidential and would never be passed on to anyone else or discussed with anyone else. All client records are kept with the individual therapist. (Back to top)
This is almost impossible to answer! It depends on the treatment you are receiving, the severity of what is being treated, your own individual requirements, the time you have available, your budget and so on. However, your therapist will be able to give you an idea of how many sessions will be needed – so please do ask this question. Some of our clients will come to have something “fixed” such as a bad back and would need a number of sessions within a quick time frame to achieve this. Others will see complementary health care as a preventative measure to help prevent things from going wrong and may opt for a monthly treatment. Often the best course of action is regular treatments initially over the first few weeks to “fix” followed by less frequent maintenance treatments over the long term to maintain optimum health. (Back to top)
We accept cash, personal cheques and credit or debit card payments. Cheques should be payable to your therapist. (Back to top)